Cancellation Policy

We believe in helping our customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible)

Refund Policy

Refund of a product is allowed only under the following circumstances:

• If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 15 working days.
• We do not take any responsibility for a delay in refund because of the delays made by the bank, calamities, or national holidays.
• A customer can ask for a refund if the specification of the product received is not as per the specifications mentioned on the website. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect-free product, physical damage not notified within 24 hours of receiving the product, an electrical surge, or any damage caused by the user.
• Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
• In case you received a freebie along with your product, upon the refund price of the freebie will be deducted, if you do not handover the full order.

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

• Replacement can be made if the customer establishes that the product delivered is defective or has physical damage.
• In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of any product defect coming up within the 1year of invoice date then the product may be replaced basis the nature of the problem, however, if the defect is minor then the product will be sent for repair.
• A product will not be replaced if the customer is not happy with the look/sound quality of a defect-free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge, or any damage caused by the user.
• The whole packet with the product and its accessories intact will be picked up by the courier boy arranged by us.